DSD: Customer Expectations in the Digital World

This eLearning course puts employees in the shoes of their customers to see how connected to the digital world they are. It promotes the use of the Digital Service Drive app that customers can use to digitally schedule, check, receive status updates, and pay for their vehicle’s service. The course has a horizontal layout from page to page to convey the movement of a timeline.

Flash production

Module 1 Page 5 – Timing is Everything